Accessibility of shops and businesses for disabled people
Find out which measures shops and businesses need to put in place to help disabled people access them.
How do I challenge my business rates bill in England?
How business rates bills in England are calculated and how ratepayers can challenge them.
Faulty goods, digital content, services
A consumer’s legal rights and remedies when they purchase faulty goods, digital content and services. How to resolve a consumer dispute and where to go for help?
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Constituency casework
How do insurers deal with flooding and flood risk?
Arrangements to contain the rising costs of domestic flood insurance through Flood Re, and limitations to the scheme
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Constituency casework
Coronavirus and insurance
How constituents can deal with insurance problems relating to the pandemic. This page is no longer being updated.
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Constituency casework
Coronavirus: Problems with Bounce Back Loans
Problems that have arisen with the Bounce Back Loans scheme (BBLS) and how businesses can address them. This page is no longer being updated.
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Constituency casework
Nuisance calls
This page provides information on preventing and reporting nuisance calls: unsolicited and unwanted marketing messages; silent or abandoned calls; and spam texts.
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Constituency casework
Faulty goods, digital content, services
A consumer’s legal rights and remedies when they purchase faulty goods, digital content and services. How to resolve a consumer dispute and where to go for help?
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Constituency casework
Water Meters
Water meters are devices that measure how much water is used at a property and allow customers to be charged for water based on their consumption (metered charging).
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Constituency casework
Broadband
This article is no longer being updated. For information on broadband rollout and consumer telecoms issues please refer to Gigabit broadband FAQs (2 August 2023) and Mobile and broadband: affordability and consumer protection (28 November 2022)- see Further reading from the House of Commons Library below.
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Constituency casework
Playing music in public places
This guide provides information about the licensing that is needed to play music in public. For instance, in a B&B, a shop or a pub.
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Constituency casework
Fireworks: Purchase, possession and use
Since they are explosives, there are strict rules in place in the UK regulating the purchase, possession and use of fireworks
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Constituency casework
Fireworks: Import, storage and sale
Since they are explosives, there are strict rules in place in the UK regulating the import, storage and sale of fireworks