Great Western (GWR) delays and performance across the network

The Great Western Railway (GWR) franchise is currently being run by FirstGroup under a direct award, which is due to expire in March 2019. The DfT have decided to exercise its option to extend the direct award until April 2020 and plans on negotiating a further direct award for two years to April 2022.

Great Western Performance has deteriorated of late. The recent performance of GWR is reflected in the declining levels of passenger satisfaction on its part of the network. The Autumn 2018 National Rail Passenger Survey revealed that passenger satisfaction was at 78%, having declined from 84% when the survey was conducted three years prior to that. 67% of GWR passengers were satisfied by the reliability of trains, but only 40% of passengers were satisfied by the way GWR handled delays.